CAREERS AT HPD
CUSTOMER SERVICE & SALES SUPPORT REPRESENTATIVE
About the Role
We are seeking a motivated, positive, and dependable individual to join our sales & support team.
The ideal candidate will be customer-focused, eager to learn, and comfortable working in a fast-paced environment that embraces technology, automation, and AI-driven processes.
PERSONAL QUALITIES
POSITIVE ATTITUDE
- Bring a positive mindset to work each day.
- Remain focused and productive in a dynamic work environment.
- Take pride in making a positive impact on customers and coworkers.
AMBITIOUS & EAGER TO LEARN
- Willing to go above and beyond to complete tasks and achieve goals.
- Learn and maintain knowledge of our product catalog.
- Adapt to new processes, technologies, and company procedures.
- Embrace AI and automation tools as part of daily responsibilities.
AMBITIOUS & EAGER TO LEARN
- Willing to go above and beyond to complete tasks and achieve goals.
- Learn and maintain knowledge of our product catalog.
- Adapt to new processes, technologies, and company procedures.
- Embrace AI and automation tools as part of daily responsibilities.
STRONG TEAM PLAYER
- Collaborate effectively with management and other departments.
- Communicate progress, challenges, and accomplishments regularly.
- Participate in daily planning and goal-setting discussions.
RELIABLE & PROFESSIONAL
- Maintain punctuality and dependability.
- Communicate proactively regarding attendance or schedule changes.
- Demonstrate professionalism and accountability in all interactions.
KEY RESPONSIBILITIES
- Utilize our AI-powered platform for lead generation, customer service, and customer relationship management.
- Build and maintain strong wholesale customer relationships through outbound phone calls and follow-up communication.
- Process customer orders and manage order-related tasks through Shopify.
- Coordinate with warehouse staff to ensure accurate and timely order fulfillment.
- Resolve customer concerns professionally and efficiently.
- Provide excellent customer service to current and prospective customers.
- Support company goals through effective communication and teamwork.
REQUIRED SKILLS & QUALIFICATIONS
- Proficiency in Microsoft Office, particularly Outlook and Excel.
- Strong verbal and written communication skills.
- Friendly, professional, and confident phone presence.
- Ability to learn and navigate Shopify and other business software.
- Excellent problem-solving and customer service skills.
- Ability to multitask and work independently while contributing to team objectives.