Below, we will outline in detail how to properly package an acceptable wheel return to HPD Wheels. These steps that we have laid out below are specifically designed to prevent unnecessary damage, maintain product integrity during its journey back to HPD Wheels, and to ensure that your return is eligible for credit to your account upon arrival.
Failure to follow these re-packing guidelines may result in the non credit of your return if damage occurs due to improper or careless re-packaging.
We take great care in packing all of our customers orders in the exact same way as outlined below. We simply ask that the same packaging courtesy is extended to us when sending your items back for credit.
**Non warranty wheels that have been fitted with a tire are not eligible for credit.
Place the HPD Wheel that is to be returned inside it's original or inside a tight fitting double walled corrugated box as shown on the left.
Place the original or a sheet of lite foam or bubble wrap onto the face of the wheel. Be sure to cover the face completely. Not covering the wheel face in full could result in damage.
Wheels that are to be packaged 2 wheels per 1 box MUST be packed face to face inside the double box. This is a critical step to minimize damage from the shipping carriers.
Note: If there are space gaps around the 2 wheel boxes inside the 1 double box, these gaps MUST be filled in with reinforcing padding on all 4 sides as mentioned in the image directly above.
Please be sure that you have carefully read and follow the 7 steps outlined above when packaging your return.
We want to ensure that all wheel returns that arrive back to HPD Wheels are eligible for full credit.
If you are unable to package your return as outlined above, do not send the items back until you are able to acquire the proper packing to pack the return as outlined above.
If you are unable to follow the guidelines above, you must contact your sales representative with your provided RMA# via email at email@example.com or via phone at 888-707-9880 for an alternative means to send your items back.