CUSTOMER IS RESPONSIBLE FOR ALL SHIPPING COSTS OF RETURNS AND REPAIRED OR REPLACEMENT PRODUCT(S). HPD LIMITED LIFETIME STRUCTURAL WARRANTY
HPD warrants to the original retail purchaser that HPD wheels will be free of structural, manufacturing, or material defects, for 3 years after original date of purchase, if used under normal and intended use as long as the original retail purchaser owns the product. Invoice or bill of sale in the name of the original purchaser shall be evidence as proof of original ownership.
THIS WARRANTY IS ABSOLUTELY NOT TRANSFERABLE.
HPD warrants the factory painted finish on products for one (1) year from the original time of purchase. The warranty covers only paint cracking and/or peeling from the wheel. The warranty does not cover surface rust or pitting. WARRANTY POLICIES - HPD sole obligation under this warranty shall be to repair or replace, at HPD’s sole discretion, without charge, any HPD product which is returned to the dealer from whom the wheel was originally purchased, and which, after HPD’s examination, shows that said product has failed in normal use and service due to defects in material and/or workmanship. Such repair and replacement shall not include installation. ALL PRODUCTS MUST BE RETURNED TO THE PLACE OF PURCHASE.
WARRANTY LIMITATIONS:
This is a Limited Warranty. THE WARRANTY IS VOID IF - 1. The product is damaged in transit or misuse, accident or negligence, or has been repaired or altered. 2. The product is used in conjunction with any hardware, adapters, etc., other than those supplied by HPD. 3. The product has had any repairs, modifications, or changes 4. Products that have been subject to corrosion of the finish due to neglect, caustic cleaning chemicals, harsh car washes, adverse weather conditions and/or improper product care. 5. Original invoice or sales receipt is not available for verification, or upon transfer of title on any products by the original purchaser. NOTE - All warranty returns that are reviewed by HPD and found not to be subject to warranty coverage will be rejected and returned without repair or replacement to the sender at their expense. Appearance defects will not be honored if: A. Damage occurred during installation or rotation. B. Damage caused from improper maintenance or improper cleaning agents. C. The wheel was sold as a heavily discounted "outlet" or “blemished” product.
All warranty claims are to be submitted to sales@hpdwheels.com via email, or by calling 888-707-9880. Warranty eligibility is based upon the sole discretion of HPD.
ALL CANCELED ORDERS WILL BE CHARGED A 2.5% CREDIT CARD PROCESSING FEE.
This fee is automatically taken from us by the credit card processor as soon as an order is placed. Unfortunately, this amount cannot be recouped by HPD when an order needs to be canceled.
All returns are subject to a 25% restocking fee. Shipping discrepancies and damaged goods must be reported within 24hrs of product being delivered.
HPD does not accept returns after 30 days once the items have been delivered.
No returns on blemished wheel orders, special orders, or sale items.
Only new items that have not been installed may be returned. ALL returned items damaged in transit due to insufficient or (ORIGINAL) packaging may not be eligible for credit.
Returns must be approved by HPD and shipping charges must be paid by the customer or deducted from refund.
Shipping cost will NOT be refunded under any circumstances
In the event that a return is requested when free shipping was applied to the order, original shipping costs will be deducted from the return.
